Refund policy
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange subject to the conditions below.
Return Period
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned in its original packaging, where applicable.
- Not show any signs of washing, damage, stains, perfume, or alteration.
Items that do not meet these conditions may not be accepted.
Exchanges
If you would like to exchange an item for a different size or another available item, please contact us within 7 days of delivery.
Exchanges are subject to product availability.
If the requested size or item is unavailable, you may choose another available product of equal value or request a refund according to our refund policy.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed according to the original payment method or the applicable refund method available for your order.
The refunded amount may exclude the original shipping fee, unless the return is due to a defective, damaged, or incorrect item received.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number and clear photos or videos showing the issue.
If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.
Non-Returnable Items
Returns and exchanges may not be accepted for:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without their original tags.
- Items with stains, odors, or signs of use.
- Items returned after the 7-day return period.
Return Shipping
For returns due to a change of mind, wrong size selected, or personal preference, the customer may be responsible for the return shipping costs.
If the return is due to a defective, damaged, or incorrect item received, we will cover the applicable return shipping costs.
Refund Processing Time
After your returned item has been received and approved, please allow 3–7 business days for the refund to be processed.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
How to Request a Return
To request a return or exchange, please contact our customer support team with:
- Order number
- Item(s) you wish to return or exchange
- Reason for the return
- Photos, if the item is damaged or defective
Please do not send any item back before your return request has been approved.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through our available contact channels.